FAQ
What Are Your Store Policies?
How Can I Track My Order?
All orders will receive TRACKING NUMBER. Once an order has been sent out you will receive an email update containing the TRACKING NUMBER.
NOTE: It's recommended for customers to create an ACCOUNT with us. The account will keep track of all PURCHASES and TRACKING NUMBERS
Shipping & Delivery
We ship Worldwide!. We custom make every order so please allow 4 to 9 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows:
- United States: Avg. 7 - 10 business days (after fulfillment).
- Canada: Avg. 9 - 12 business days (after fulfillment).
- United Kingdom: Avg. 12 - 15 business days (after fulfillment).
- Australia: Avg. 12 - 14 business days (after fulfillment).
- Rest of the world: Avg. 7 - 25 business days (after fulfillment).
Products are shipped under one of the following carriers FedEx, dpd, Latvijas Pasts, DHL, UPS.
Limited Release Vs Limited Edition
Limited Edition products are products that we only produce and sell in limited quantities. That means that once they have sold out, we won’t be making any more. We will usually announce the launch of Limited Edition items in advance.
Limited Release products are products that we only sell for a limited period of time. That means that once the release period is over, we take them off sale. We reserve the right to bring them back at a later date for a further release. We will usually announce the launch of Limited Release items in advance.
How Long Do Items Remain In Stock?
Items are made available for the durations of 30 days. On some occasions If a certain amount of sales is made on a items it will also be made unavailable.
Shipping Cost
All other orders are subject to shipping charges. Our shipping costs are typically low and are calculated by three main factors:
- The total weight of your order.
- How large the package is.
- Where your order is being sent to.
To find out exactly how much shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.
Do We Ship Worldwide?
Yes! If you have an address, we have no problem shipping products to you - regardless of where you are in the world!
Are Payments Secure?
We confirm that payments on our website are secure and encrypted. You can read more about our SSL certificate by clicking the LOCK icon to the left of our URL iruikigai.us
Will I Receive A Confirmation Email?
Yes. As soon as you place an order we send the confirmation e-mail. If you don’t receive it, please check your spam folder to make sure it didn’t get lost there.
How Can I Use A Discount Code?
Discount codes can be entered at the checkout page. Please make sure you enter the discount code before checking out.
How Do I Wash My Apparel?
All of our apparel can be machine-washed cold with like colors, without bleach. You can tumble-dry the apparel on low heat but, we however recommend air drying to better preserve the apparels. Our apparels can't be ironed or dry-cleaned as it would deteriorate the design.
About Order Cancelling?
Orders can only be canceled within 24 hours of order placement. We try to make and ship every order as soon as we can. If we have not yet started manufacturing your order, then we can easily cancel any purchase made. Contact us via Facebook Messenger or email us.
Why Are My Payments Not Successful?
The most common reason for this is due to the fact that some bank providers impose a restriction on foreign payments. We suggest contacting your bank for more details. In a few occasions your card information does not match up, so make sure you are entering the correct card details.
I Received A Defective Item
We're so sorry to hear that! We guarantee you that the product was brand new when it left our hands.
Notify us as soon as possible at support@iruikigai.us and send us pictures to verify the problem. We will send you a replacement, no extra cost to you!
What Printing Technic Is Used For Printing Apparel?
Apparel is printed using a Sublimination printing technique.
***Everything is printed on demand***
This technique involves printing directly onto a garment with a printing machine. DTG printing is a relatively new technology, and it results in the best print quality
Pros:
- Photographic quality prints.
- Huge range of color options with maximum possible detail
- High-definition images that will last the life of the garment.
Cons:
- Limited to printing on a few locations on apparel with plus limited print size
- Prints onto dark and colored garments can appear less vibrant.
- We’re unable to match to exact Pantone (PMS) Color Codes; meaning your print may come out a slightly different color than you are expecting or that we can achieve with screen printing.
- Polyester garments or sports shirts cannot be printed using this process due to the low cotton content, we suggest least 80% cotton.
Note: Prints will naturally not flake or scratch unless they are scrubbed with the intention to do so. Please avoid aggressively scrubbing the design with sharp objects because it may flake like any other print.
Vs Screen Printing
one of the most popular and common techniques that garment manufacturers use to print designs on apparel. The method involves applying ink directly onto the fabric through a silk mesh screen, and printers use a different screen for each color in the design.
Pros
- Screen printing is the best method for very large volumes.
- Perfect Pantone color match
- Durable prints
Cons
- Limited to 5-6 flat color prints.
- Expensive for smaller order quantities.
Note: Prints will naturally not flake or scratch unless they are scrubbed with the intention to do so. Please avoid aggressive scrubbing the design with sharp objects because it may flake like any other print.
Contact Info:
Email: support@dwellewd.com